Last Updated: October 2026 | Effective Date: October 2026
At Shree Ganesh Herbals, we are committed to delivering authentic Ayurvedic formulations and consultation prescriptions safely, fresh, and securely to your doorstep across India. This Shipping & Delivery Policy outlines our processing timelines, freight charges, and carrier details.
1. Order Processing Timelines
All orders placed on our website for products (including MAGNIFIA Kasturi Sugandhi Ubtan and herbal elixirs) are processed from our dispensary in Pune, Maharashtra.
- Standard Order Processing: Orders are verified, securely packed, and handed over to logistics partners within 24 to 48 business hours of receipt of confirmed payment (excluding Sundays and national holidays).
- Customized Clinic Prescriptions: Specialized churnas, kashayams, or personalized formulations prepared after a personal consultation with Dr. Sneha Patil may require up to 48 to 72 hours for fresh herbal compounding prior to dispatch.
2. Estimated Delivery Timeframes
Once your package has been handed over to our courier partners, expected transit times across India are as follows:
- Pune & Mumbai Metropolitan Region: 1 to 2 business days.
- Tier 1 Metro Cities (Delhi NCR, Bengaluru, Chennai, Hyderabad, Kolkata, Ahmedabad): 2 to 4 business days.
- Rest of Maharashtra & Major Indian Urban Hubs: 3 to 5 business days.
- Regional, Rural, and Remote / North-East Locations: 5 to 7 business days.
3. Shipping Charges
- Free Standard Shipping: Applicable on all product orders valued at ₹499 and above.
- Flat Standard Shipping: A flat shipping and packaging fee of ₹49 applies to prepaid product orders below ₹499.
- Express / Priority Shipping: Available on request via our clinic WhatsApp desk for urgent requirements at actual courier charges.
4. Trusted Courier Partners & Real-Time Tracking
We partner with India's leading logistics providers, including Blue Dart, Delhivery, DTDC, and India Post Speed Post.
Upon package dispatch, you will automatically receive an SMS and WhatsApp/Email notification containing your carrier name, consignment AWB tracking number, and a direct tracking link to monitor your delivery in real-time.
5. Delivery Address Accuracy & Undelivered Shipments
Please ensure your full address, landmark, PIN code, and active WhatsApp mobile number are provided accurately during checkout. If an order is returned to us due to an incorrect or incomplete address or repeated customer unavailability, re-shipping charges of ₹60 will apply.
6. Damaged or Tampered Packages in Transit
If your package arrives with visible physical damage or the security seal is broken, please do not accept the package from the delivery executive, or photograph/video record the package before unboxing. Contact our support desk within 24 hours at support@shreeganeshherbals.com or WhatsApp +91 9822256980.
7. Customer Support & Grievances
For inquiries regarding shipping status or expedited delivery:
- Customer Support Email: support@shreeganeshherbals.com
- WhatsApp Support Desk: +91 9822256980 (Mon–Sat, 10:00 AM – 6:00 PM IST)
- Operating Address: Shree Ganesh Herbals, T1-602, Godrej Green Cove, Mahalunge, Pune - 411045, Maharashtra, India.