Last Updated: October 2026 | Effective Date: October 2026
Shree Ganesh Herbals ("we", "our", or "us"), founded by Dr. Sneha Patil (BAMS, PGD in Panchbhautik Chikitsa), is dedicated to protecting your privacy and confidential health information. This Privacy Policy explains how we collect, handle, store, and protect your information in full compliance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 of India.
1. Information We Collect
When you browse our website, purchase products, or schedule clinical appointments, we may collect:
- Personal Contact Information: Full name, shipping/billing address, pincode, active WhatsApp phone number, and email address.
- Clinical Intake Data (Voluntary): Preferred appointment date/time slot, primary health concerns, lifestyle history, and symptoms submitted voluntarily for Ayurvedic consultation evaluation.
- Corporate Inquiry Details: Company name, work email, official phone, estimated gifting volume, and customization specifications.
- Technical & Usage Information: Device type, browser, IP address, and anonymized session interaction logs used solely for fraud prevention and performance optimization.
2. What We Do NOT Collect (Payment Card Security)
We do not collect, process, or store your credit card numbers, debit card PINs, CVV, or net banking passwords on our servers. All monetary transactions are processed securely through Razorpay Software Private Limited, an RBI-authorized Payment Aggregator compliant with the global Payment Card Industry Data Security Standard (PCI-DSS Level 1).
3. How We Use Your Information
We use your information exclusively for the following lawful purposes:
- To fulfill, pack, dispatch, and track your product shipments across India.
- To schedule, confirm, and conduct clinical Ayurvedic video or in-clinic consultations with Dr. Sneha Patil.
- To send transactional updates, e-receipts, dispatch alerts, and digital prescriptions via WhatsApp and Email.
- To respond to your inquiries, customer service requests, or adverse feedback.
4. Doctor-Patient Confidentiality
All clinical health histories, dietary journals, and consultation notes shared with Dr. Sneha Patil are held in strict medical confidence in accordance with the Code of Medical Ethics Regulations and Telemedicine Practice Guidelines. Your health records are never published, shared, or commercialized.
5. No Sale or Renting of Personal Information
We maintain a strict zero-spam, zero-monetization policy. We do never sell, rent, trade, or lease your personal or contact details to third-party marketing companies, lead brokers, or advertisers under any circumstances.
6. Authorized Third-Party Disclosures
We share limited relevant information only with trusted operational service partners strictly necessary to run our service:
- Logistics Partners (Blue Dart, Delhivery, DTDC, India Post): Your name, delivery address, and phone number are shared solely for delivering your physical parcels.
- Payment Gateway (Razorpay): Transaction details are routed via encrypted 256-bit SSL tunnels to execute authentic payment clearance.
- Statutory & Legal Compliance: In the rare event required by court order, law enforcement, or applicable Indian statutory regulations.
7. Data Retention & Your Rights
You have the right to access, review, modify, or request deletion of your personal contact records from our systems at any time, provided no active legal or taxation retention requirement applies. To exercise your rights, please contact our Grievance Officer below.
8. Grievance Redressal Officer
In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of our Grievance Officer are:
- Officer: Dr. Sneha Patil
- Designation: Founder & Chief Grievance Officer
- Email: support@shreeganeshherbals.com
- Phone / WhatsApp: +91 9822256980
- Postal Address: Shree Ganesh Herbals, T1-602, Godrej Green Cove, Mahalunge, Pune - 411045, Maharashtra, India.